Metso warns against counterfeit parts in mining equipment

Using genuine parts for crushers and screens is crucial for ensuring operational efficiency and long-term sustainability. Original Equipment Manufacturers (OEMs) like Metso provide high-quality, reliable equipment designed to keep customers’ projects profitable

However, using counterfeit, non-genuine, or fake parts presents significant risks to operations, undermining the very principles that OEMs stand for.

Francois Marais, sales and marketing director at local Metso distributor pilot crushtec, said, “OEMs like Metso spend decades developing and supporting technologies that provide customers with reliable and high performance solutions for crushing and screening. However, this work is quickly undone when non-OEM parts are installed in our equipment, supposedly to save a few rand in maintenance costs.”

Marais goes on to explain that Metso’s equipment’s performance and reliability stem from its proven design and precision engineering. The various components and wear parts that need replacing over time are an integral part of this. Non-genuine parts, however, do not benefit from this technical heritage, leading to compromised performance and reliability.

Merja Tyyni, vice-president of aftermarket distribution management at Metso, added, “Our customer relationships focus on the whole process of delivering value to their operations. We pay attention to the end-product value, where we can supply not only the appropriate capital equipment, but also the follow-up trouble-shooting, repairs and overall technical advice.”

Karima Dargaud, head of aftermarket for Europe, Middle East, Africa, and Central Asia at Metso, emphasises the in-depth knowledge OEMs have of their equipment, which enables them to help customers achieve optimal, predictable results.

“Our OEM spares are an essential aspect of the support we provide, so that customers can reliably meet their production targets and avoid costly penalties. Customers build their reputations on this consistent performance, by producing the right results safely, on time and within budget. Using non-OEM spares only puts this reputation at risk, as machines then become unreliable,” remarked Dargaud. 

Marais also underscores the critical safety concerns associated with using non-genuine parts. Crushing equipment, in particular, involves extreme forces and speeds, and Metso’s wear parts are designed with specialised materials and hardening techniques to ensure both safety and performance.

“Fake parts will compromise worker safety, as there are normally a number of people in close proximity to this equipment who could be affected by a failure. A business that buys and fits pirate parts runs the risk of sending a negative message to its operators – that saving money is more important than the safety of crews on site,” concluded Marasis.